@font-face{font-family:Figtree;src:url('figtree.woff2') format('woff2');font-weight:100 900;font-display:swap}
:root{
  /* recepção de clínica: papel frio, tinta azul-petróleo, um único verde de cura */
  --sala:#f4f6f5; --folha:#ffffff; --folha-2:#fafbfa; --tinta:#172b31; --grafite:#63757a; --nevoa:#93a3a6;
  --fio:rgba(23,43,49,.10); --fio-forte:rgba(23,43,49,.18);
  --cura:#0d675d; --cura-escura:#084c45; --cura-leve:#e8f3f0; --cura-foco:#83c9b8;
  --alerta:#9b5848; --alerta-leve:#f8eee9; --ambar:#a0802f; --ambar-leve:#f6f0de;
  --saida:#d7efe8; --entrada:#ffffff; --papel:#e9eeec; --lido:#2a8fc7;
  --r-s:10px; --r-m:14px; --r-l:20px; --u:4px;
  --sombra-balao:0 1px 1px rgba(23,43,49,.13);
  --font:Figtree,system-ui,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%;background:var(--sala);color:var(--tinta);font:15px/1.5 var(--font);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
button:disabled{cursor:default;opacity:.5}
:focus-visible{outline:3px solid var(--cura-foco);outline-offset:2px}
[hidden]{display:none!important}
h1,h2{margin:0;letter-spacing:-.01em}
.sub,.fine{color:var(--grafite);margin:0}
.fine{font-size:12.5px;line-height:1.45}
.ic{width:24px;height:24px;fill:currentColor;flex:none;display:block}
.ic.s{width:18px;height:18px}.ic.xs{width:15px;height:15px}

/* ---------- estrutura: trilho | lista | conversa | painel ---------- */
.app{display:grid;grid-template-columns:260px 400px minmax(0,1fr);height:100dvh}
.app[data-side=open]{grid-template-columns:260px 380px minmax(0,1fr) 360px}
.rail{display:flex;flex-direction:column;gap:calc(var(--u)*4);padding:20px 16px;border-right:1px solid var(--fio);overflow:auto}
.brand{display:flex;align-items:center;gap:12px;padding:0 6px}
.brand strong{display:block;font-size:16px;letter-spacing:-.01em}
.brand small{color:var(--grafite);font-size:12.5px}
.brand-mark{width:34px;height:34px;border-radius:50%;border:3px solid var(--cura);position:relative;flex:none}
.brand-mark:after{content:'';position:absolute;inset:6px;border-radius:50%;background:var(--cura-leve)}
.banner{border:1px solid var(--fio-forte);background:var(--ambar-leve);border-radius:var(--r-s);padding:10px 12px;font-size:13px;line-height:1.4}
.banner.bad{background:var(--alerta-leve);border-color:rgba(155,88,72,.35)}
.banner b{display:block;margin-bottom:2px}
.accounts{display:flex;flex-direction:column;gap:2px;flex:1}
.acc{display:grid;grid-template-columns:12px 1fr auto;align-items:center;gap:10px;text-align:left;border:0;background:transparent;border-radius:var(--r-s);padding:10px 10px;min-height:48px}
.acc:hover{background:rgba(23,43,49,.04)}
.acc[aria-current=true]{background:var(--folha);box-shadow:inset 0 0 0 1px var(--fio-forte)}
.dot{width:10px;height:10px;border-radius:50%;background:var(--c,var(--cura))}
.acc-name{font-weight:600;line-height:1.2}
.acc-meta{display:block;color:var(--grafite);font-size:12.5px;font-weight:400}
.badge{min-width:20px;height:20px;border-radius:10px;background:var(--cura);color:#fff;font-size:12px;font-weight:700;display:grid;place-items:center;padding:0 6px;line-height:1}
.badge.dotonly{min-width:12px;width:12px;height:12px;padding:0}
.tag{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--ambar);background:var(--ambar-leve);border-radius:6px;padding:1px 6px;margin-left:6px;vertical-align:1px}
.tag.evolution{color:var(--cura-escura);background:var(--cura-leve)}
.tag.cloud{color:#2f4f8f;background:#e8eef8}
.rail-foot{display:flex;flex-direction:column;gap:10px}

.btn{border:1px solid var(--fio-forte);background:var(--folha);border-radius:var(--r-s);padding:9px 14px;min-height:40px;font-weight:600;transition:background .15s,border-color .15s}
.btn:hover{background:var(--folha-2);border-color:var(--nevoa)}
.btn.primary{background:var(--cura);border-color:var(--cura);color:#fff}
.btn.primary:hover{background:var(--cura-escura)}
.btn.ghost{background:transparent}
.btn.small{min-height:34px;padding:5px 12px;font-size:13.5px}
.btn.full{width:100%}
/* botão de ícone (barra do WhatsApp Web): redondo, sem borda, fundo só no hover */
.ibtn{width:40px;height:40px;border:0;border-radius:50%;background:transparent;color:var(--grafite);display:grid;place-items:center;padding:0;flex:none;transition:background .12s,color .12s}
.ibtn:hover,.ibtn[aria-expanded=true],.ibtn.on{background:rgba(23,43,49,.08);color:var(--tinta)}
.ibtn.fab{background:var(--cura);color:#fff}.ibtn.fab:hover{background:var(--cura-escura)}
.ibtn.send{background:var(--cura);color:#fff}.ibtn.send:hover{background:var(--cura-escura)}
.back{display:none}

/* ---------- lista ---------- */
.list{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--fio);position:relative;background:var(--folha)}
.list-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 14px 8px 20px}
.list-head h1{font-size:21px}
.head-actions{display:flex;gap:2px}
.searchbox{display:flex;align-items:center;gap:10px;margin:4px 14px 8px;padding:0 14px;height:40px;border-radius:999px;background:var(--sala);color:var(--grafite)}
.searchbox:focus-within{box-shadow:0 0 0 2px var(--cura-foco);background:var(--folha)}
.searchbox input{flex:1;border:0;background:transparent;outline:0;min-width:0}
.chips{display:flex;gap:6px;padding:0 14px 10px;overflow:auto}
.chip{border:1px solid var(--fio-forte);background:transparent;border-radius:999px;padding:4px 13px;font-size:13.5px;font-weight:600;color:var(--grafite);white-space:nowrap}
.chip small{font-size:12px;font-weight:600;margin-left:2px}
.chip.on{background:var(--cura-leve);border-color:rgba(13,103,93,.35);color:var(--cura-escura)}
.convs{list-style:none;margin:0;padding:0 0 12px;overflow:auto;flex:1}
.conv{position:relative;display:grid;grid-template-columns:48px 1fr;gap:12px;align-items:center;width:100%;text-align:left;padding:10px 16px;min-height:72px;cursor:pointer;border-bottom:1px solid transparent}
.conv:hover{background:rgba(23,43,49,.04)}
.conv[aria-current=true]{background:var(--cura-leve)}
.conv:focus-visible{outline-offset:-3px}
.conv-body{min-width:0;display:flex;flex-direction:column;gap:1px}
.conv-l1,.conv-l2{display:flex;align-items:center;gap:8px;min-width:0}
.conv-name{flex:1;font-weight:650;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-time{font-size:12px;color:var(--grafite);flex:none}
.conv.unread .conv-time{color:var(--cura);font-weight:700}
.conv-prev{flex:1;display:flex;align-items:center;gap:4px;color:var(--grafite);font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.conv-prev .txt{overflow:hidden;text-overflow:ellipsis}
.conv-prev .ic{color:var(--nevoa)}.conv-prev .ic.read{color:var(--lido)}
.conv-prev.gone{font-style:italic}
.conv.unread .conv-prev .txt{color:var(--tinta);font-weight:600}
.conv-side{display:flex;align-items:center;gap:6px;flex:none;color:var(--grafite)}
.conv-menu{display:none;border:0;background:transparent;color:var(--grafite);padding:0;width:22px;height:22px;border-radius:50%;place-items:center}
.conv:hover .conv-menu,.conv:focus-within .conv-menu{display:grid}
.conv:hover .conv-pin,.conv:focus-within .conv-pin{display:none}
.conv-menu:hover{background:rgba(23,43,49,.08)}
.conv-clinic{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--grafite)}
.conv-clinic .dot{width:7px;height:7px}
.empty-list{padding:40px 24px;text-align:center;color:var(--grafite)}

/* anel da janela de 24h em volta do avatar (assinatura do painel) */
.avatar{position:relative;width:48px;height:48px;display:grid;place-items:center;flex:none}
.avatar svg{position:absolute;inset:0;transform:rotate(-90deg)}
.avatar .ring-bg{stroke:var(--fio);fill:none;stroke-width:3}
.avatar .ring{fill:none;stroke-width:3;stroke-linecap:round}
.avatar .ring.closed{stroke:var(--nevoa);stroke-dasharray:2 5;opacity:.7}
.avatar .face{position:relative;overflow:hidden;width:36px;height:36px;border-radius:50%;font-weight:700;font-size:14px;display:grid;place-items:center}
.avatar .face img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;background:var(--folha)}
.avatar.big{width:132px;height:132px}.avatar.big .face{width:112px;height:112px;font-size:40px}

/* "Nova conversa": painel que desliza sobre a lista */
.newchat{position:absolute;inset:0;background:var(--folha);z-index:6;display:flex;flex-direction:column;animation:slide .18s ease-out}
@keyframes slide{from{transform:translateX(-24px);opacity:0}to{transform:none;opacity:1}}
.panel-head{display:flex;align-items:center;gap:14px;padding:14px 14px 10px;font-size:18px;font-weight:700}
.newchat .searchbox{margin-top:0}
.newchat-body{overflow:auto;flex:1;padding-bottom:12px}
.nc-row{display:flex;align-items:center;gap:14px;width:100%;border:0;background:transparent;text-align:left;padding:10px 20px}
.nc-row:hover{background:rgba(23,43,49,.04)}
.nc-ic{width:44px;height:44px;border-radius:50%;background:var(--cura);color:#fff;display:grid;place-items:center;flex:none}
.nc-sec{padding:14px 20px 4px;color:var(--cura);font-weight:700;font-size:13px}
.nc-field{margin:6px 20px 10px;display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:600}
.nc-field select,.nc-field input{border:1px solid var(--fio-forte);background:var(--sala);border-radius:var(--r-s);padding:9px 12px;font-weight:400}

/* ---------- conversa ---------- */
.chat{display:flex;min-width:0;min-height:0;background:var(--papel)}
.empty{margin:auto;max-width:420px;text-align:center;padding:24px;color:var(--grafite)}
.empty-ic{width:92px;height:92px;border-radius:50%;margin:0 auto 6px;background:var(--cura-leve);color:var(--cura);display:grid;place-items:center}
.empty-ic .ic{width:44px;height:44px}
.empty h2{color:var(--tinta);font-size:21px;margin:14px 0 6px}
.empty-actions{display:flex;justify-content:center;gap:22px;margin-top:26px}
.shortcut{border:0;background:transparent;display:flex;flex-direction:column;align-items:center;gap:8px;font-size:13px;color:var(--grafite);font-weight:600}
.sc-ic{width:52px;height:52px;border-radius:50%;background:rgba(23,43,49,.07);display:grid;place-items:center;color:var(--tinta)}
.shortcut:hover .sc-ic{background:rgba(23,43,49,.12)}
.chat-body{display:flex;flex-direction:column;flex:1;min-width:0;min-height:0;position:relative}
.chat-head{display:flex;align-items:center;gap:10px;padding:8px 14px 8px 8px;border-bottom:1px solid var(--fio);background:var(--folha)}
.who{display:flex;align-items:center;gap:12px;flex:1;min-width:0;border:0;background:transparent;text-align:left;padding:4px 8px;border-radius:var(--r-s)}
.who:hover{background:rgba(23,43,49,.04)}
.who-name{font-weight:700;font-size:16px;line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.who-sub{font-size:13px;color:var(--grafite);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-tools{display:flex;gap:2px}
.win{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;border-radius:999px;padding:2px 10px;background:var(--cura-leve);color:var(--cura-escura)}
.win.low{background:var(--ambar-leve);color:var(--ambar)}
.win.closed{background:rgba(23,43,49,.06);color:var(--grafite)}
.win.free{color:var(--grafite)}
.msgs-wrap{position:relative;flex:1;min-height:0;display:flex;flex-direction:column}
.msgs{flex:1;overflow:auto;padding:14px 4% 18px;display:flex;flex-direction:column;
  background-image:radial-gradient(rgba(23,43,49,.055) 1.2px,transparent 1.3px),radial-gradient(rgba(23,43,49,.04) 1px,transparent 1.1px);background-size:34px 34px,34px 34px;background-position:0 0,17px 17px}
.day{align-self:center;font-size:12.5px;color:var(--grafite);background:var(--folha);border-radius:10px;padding:3px 12px;margin:12px 0 8px;box-shadow:var(--sombra-balao)}
.unread-mark{align-self:stretch;text-align:center;font-size:12.5px;font-weight:600;color:var(--cura-escura);background:rgba(215,239,232,.9);padding:4px 12px;margin:10px -4% 8px}

/* linha de mensagem: [caixa de seleção] [balão] [ações laterais] */
.row{position:relative;display:flex;align-items:flex-start;margin-top:2px;padding-left:0;transition:background .2s}
.row.out{justify-content:flex-end}
.row.first{margin-top:10px}
.row.flash{background:rgba(160,128,47,.22)}
.pick{display:none;position:absolute;left:6px;top:50%;transform:translateY(-50%)}
.pick span{width:20px;height:20px;border-radius:5px;border:2px solid var(--nevoa);background:var(--folha);display:grid;place-items:center;color:#fff}
.row.sel .pick span{background:var(--cura);border-color:var(--cura)}
.msgs.selecting .row{cursor:pointer;padding-left:40px;margin-left:-4%;margin-right:-4%;padding-right:4%}
.msgs.selecting .pick{display:block}
.msgs.selecting .row.sel{background:rgba(13,103,93,.12)}
.msgs.selecting .msg-side,.msgs.selecting .msg-chev{display:none}
.msg{position:relative;max-width:min(560px,78%);padding:6px 9px 6px 10px;border-radius:10px;line-height:1.4;overflow-wrap:anywhere;box-shadow:var(--sombra-balao)}
.msg .txt{white-space:pre-wrap}
.msg.has-media .txt{display:block}
.msg.in{background:var(--entrada)}
.msg.out{background:var(--saida)}
.msg.in.tail{border-top-left-radius:0}.msg.out.tail{border-top-right-radius:0}
.msg.tail::before{content:'';position:absolute;top:0;width:9px;height:13px;background:inherit}
.msg.in.tail::before{left:-8px;clip-path:polygon(100% 0,0 0,100% 100%)}
.msg.out.tail::before{right:-8px;clip-path:polygon(0 0,100% 0,0 100%)}
.msg.failed{background:var(--alerta-leve)}
.msg.gone{background:rgba(255,255,255,.55);color:var(--grafite);font-style:italic;box-shadow:none;border:1px dashed var(--fio-forte)}
.msg.gone .txt{display:flex;align-items:center;gap:6px}
.msg-meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:11.5px;color:var(--grafite);margin:1px 0 0 12px;float:right;position:relative;top:4px}
.msg.has-media .msg-meta,.msg .msg-meta.block{float:none;display:flex;margin:2px 0 0;top:0}
.msg-tpl{font-size:11px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--cura-escura);opacity:.8;margin-bottom:2px}
.ticks{display:inline-flex;color:var(--nevoa)}.ticks.read{color:var(--lido)}
.err{color:var(--alerta);font-weight:600}
.fwd{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--grafite);font-style:italic;margin-bottom:2px}
/* chevron dentro do balão (canto superior direito) */
.msg-chev{position:absolute;top:2px;right:2px;width:24px;height:24px;border:0;border-radius:50%;padding:0;color:var(--grafite);background:linear-gradient(90deg,transparent,var(--bg-chev,var(--entrada)) 40%);display:none;place-items:center}
.msg.out{--bg-chev:var(--saida)}
.row:hover .msg-chev,.msg-chev:focus-visible,.msg-chev[aria-expanded=true]{display:grid}
/* ações fora do balão: reagir e encaminhar */
.msg-side{align-self:center;display:flex;gap:4px;margin:0 8px;opacity:0;transition:opacity .12s}
.row.out .msg-side{order:-1}
.row:hover .msg-side,.msg-side:focus-within{opacity:1}
.msg-side button{width:30px;height:30px;border-radius:50%;border:0;background:rgba(255,255,255,.85);box-shadow:0 0 0 1px var(--fio);color:var(--grafite);padding:0;display:grid;place-items:center}
.msg-side button:hover{color:var(--cura-escura);background:#fff}
/* citação (resposta) */
.quote{display:flex;gap:0;margin:0 0 4px;border-radius:8px;overflow:hidden;background:rgba(23,43,49,.07);cursor:pointer;max-width:100%}
.quote:before{content:'';width:4px;flex:none;background:var(--q,var(--cura))}
.quote.in{--q:#6b5b95}
.quote-b{padding:5px 9px;min-width:0}
.quote-who{font-size:12.5px;font-weight:700;color:var(--q,var(--cura))}
.quote-t{font-size:13px;color:var(--grafite);display:flex;align-items:center;gap:5px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;white-space:pre-wrap}
.quote-t .ic{display:inline-block;vertical-align:-3px;margin-right:3px}
.quote.gone .quote-t{font-style:italic}

/* mídia no balão */
.msg.has-media{padding:3px 3px 5px}
.msg.has-media .txt{padding:5px 7px 0}
.msg.has-media .msg-meta{padding:0 6px}
.msg.has-media .quote{margin:3px 3px 4px}
.msg.has-media .fwd{padding:2px 8px 0}
.media-img{display:block;border-radius:8px;overflow:hidden;line-height:0}
.media-img img{display:block;max-width:min(360px,68vw);max-height:340px;min-width:140px;background:var(--sala);object-fit:cover}
.media-video{display:block;width:min(360px,68vw);max-height:340px;border-radius:8px;background:#000}
.media-audio{display:block;width:min(300px,64vw);height:40px}
.msg.has-media.audio{min-width:min(300px,64vw)}
.media-doc{display:grid;grid-template-columns:40px 1fr auto;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;background:rgba(23,43,49,.07);text-decoration:none;color:var(--tinta);min-width:240px}
.media-doc:hover{background:rgba(23,43,49,.11)}
.doc-ico{width:36px;height:42px;border-radius:6px;background:#d9534f;color:#fff;display:grid;place-items:center;font-size:10px;font-weight:800;letter-spacing:.03em}
.doc-meta{min-width:0;display:flex;flex-direction:column}
.doc-meta b{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.doc-meta small{color:var(--grafite)}
.doc-dl{color:var(--grafite)}
.media-wait{padding:18px 14px;color:var(--grafite);font-size:13.5px;min-width:170px}.media-wait.err{color:var(--alerta)}
.msg.emoji-only{background:transparent;box-shadow:none;padding:2px 4px}
.msg.emoji-only .txt{font-size:34px;line-height:1.15}
.msg.emoji-only.tail::before{display:none}
.msg.has-rx,.row.has-rx{margin-bottom:12px}
.rx{position:absolute;bottom:-14px;border:1px solid var(--fio-forte);background:var(--folha);border-radius:999px;padding:0 7px;font-size:14px;line-height:1.5;cursor:pointer;display:inline-flex;gap:3px;align-items:center;box-shadow:0 1px 2px rgba(23,43,49,.15)}
.msg.in .rx{left:10px}.msg.out .rx{right:10px}
.rx small{font-size:11px;color:var(--grafite);font-weight:600}
.to-bottom{position:absolute;right:20px;bottom:14px;width:42px;height:42px;border-radius:50%;border:0;background:var(--folha);color:var(--grafite);box-shadow:0 1px 4px rgba(23,43,49,.3);display:grid;place-items:center}
.to-bottom .badge{position:absolute;top:-6px;right:-2px}
.chat-body.drop .msgs-wrap{outline:3px dashed var(--cura-foco);outline-offset:-8px}

/* pré-visualização de anexos (tela cheia sobre a conversa) */
.preview-screen{position:absolute;inset:0;z-index:8;background:#e4eae8;display:flex;flex-direction:column}
.pv-head{display:flex;align-items:center;gap:10px;padding:10px 14px;font-weight:600}
.pv-main{flex:1;min-height:0;display:grid;place-items:center;padding:8px 24px}
.pv-main img,.pv-main video{max-width:100%;max-height:100%;border-radius:6px;box-shadow:0 2px 10px rgba(23,43,49,.25)}
.pv-file{display:flex;flex-direction:column;align-items:center;gap:8px;color:var(--grafite);text-align:center}
.pv-file .doc-ico{width:72px;height:86px;font-size:15px}
.pv-cap{display:flex;gap:10px;align-items:center;padding:0 24px 10px}
.pv-cap input{flex:1;height:42px;border:0;border-radius:999px;padding:0 18px;background:var(--folha);box-shadow:0 0 0 1px var(--fio)}
.pv-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 24px 16px;border-top:1px solid var(--fio)}
.pv-thumbs{display:flex;gap:8px;overflow:auto}
.pv-thumb{width:52px;height:52px;border-radius:8px;border:2px solid transparent;background:var(--folha);padding:0;overflow:hidden;display:grid;place-items:center;color:var(--grafite);flex:none}
.pv-thumb.on{border-color:var(--cura)}.pv-thumb img{width:100%;height:100%;object-fit:cover}

/* ---------- campo de mensagem ---------- */
.composer{position:relative;background:var(--sala);padding:8px 12px;border-top:1px solid var(--fio)}
.composer form{display:flex;gap:6px;align-items:flex-end}
.c-input{flex:1;min-width:0;display:flex;align-items:flex-end;background:var(--folha);border-radius:22px;box-shadow:0 0 0 1px var(--fio)}
.c-input:focus-within{box-shadow:0 0 0 2px var(--cura-foco)}
.c-input textarea{flex:1;resize:none;border:0;outline:0;background:transparent;padding:11px 14px;min-height:44px;max-height:150px;line-height:1.4}
.closed-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:4px 6px}
.closed-bar p{margin:0;color:var(--grafite);font-size:14px;flex:1;min-width:200px}
.replybar{display:flex;align-items:stretch;gap:8px;margin:0 0 8px;padding:8px 10px;background:var(--folha);border-radius:12px;box-shadow:0 0 0 1px var(--fio)}
.replybar .quote{flex:1;margin:0;background:rgba(23,43,49,.05)}
.selbar{display:flex;align-items:center;gap:6px;padding:4px 6px}
.selbar .grow{flex:1;font-weight:600}
.recbar{display:flex;align-items:center;gap:12px;min-height:44px;padding:0 6px}
.recbar .fine{flex:1}
.rec-dot{width:10px;height:10px;border-radius:50%;background:#c0392b;animation:rec 1s infinite}
@keyframes rec{50%{opacity:.25}}
.simbar{display:flex;gap:8px;padding:8px 16px;border-top:1px dashed var(--fio-forte);background:var(--ambar-leve);align-items:center}
.simbar input[type=text]{flex:1;min-width:0;border:1px solid var(--fio-forte);border-radius:var(--r-s);padding:7px 12px;background:#fff}
.simbar .fine{max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ---------- menus e painéis flutuantes ---------- */
.pop{position:fixed;z-index:40;background:var(--folha);border-radius:12px;box-shadow:0 0 0 1px var(--fio-forte),0 16px 40px -12px rgba(23,43,49,.45)}
.menu{min-width:220px;padding:6px 0}
.menu-i{display:flex;align-items:center;gap:14px;width:100%;border:0;background:transparent;text-align:left;padding:9px 20px;font-size:14.5px;color:var(--tinta)}
.menu-i:hover,.menu-i:focus-visible{background:rgba(23,43,49,.06);outline:0}
.menu-i .ic{color:var(--grafite);width:20px;height:20px}
.menu-i.danger{color:var(--alerta)}.menu-i.danger .ic{color:var(--alerta)}
.menu-i:disabled{opacity:.45}
.menu hr{border:0;border-top:1px solid var(--fio);margin:6px 0}
.rxbar{display:flex;gap:2px;padding:5px 6px;border-radius:999px;margin-bottom:6px;align-self:flex-start}
.pop-stack{position:fixed;z-index:40;display:flex;flex-direction:column;align-items:flex-start}
.pop-stack .pop{position:static}
.rxbar button{border:0;background:transparent;border-radius:50%;width:38px;height:38px;font-size:23px;line-height:1;transition:transform .1s}
.rxbar button:hover,.rxbar button:focus-visible{transform:scale(1.22);background:var(--cura-leve)}
.rxbar button.on{background:var(--cura-leve);box-shadow:inset 0 0 0 1.5px var(--cura-foco)}
.rxbar .more{font-size:20px;color:var(--grafite);display:grid;place-items:center}
.attach{display:flex;flex-direction:column;padding:8px 0;min-width:210px}
.attach .menu-i{padding:8px 18px}
.attach .a-ic{width:24px;height:24px;color:var(--c)}
.emojipan{width:min(380px,calc(100vw - 24px));display:flex;flex-direction:column;max-height:min(420px,70dvh)}
.ep-tabs{display:flex;justify-content:space-between;padding:8px 10px 0;border-bottom:1px solid var(--fio)}
.ep-tab{border:0;background:transparent;font-size:19px;padding:4px 6px 8px;border-bottom:3px solid transparent;filter:grayscale(1);opacity:.65}
.ep-tab.on{border-color:var(--cura);filter:none;opacity:1}
.ep-search{margin:10px 12px 4px;display:flex;align-items:center;gap:8px;border-radius:999px;background:var(--sala);padding:0 12px;height:36px;color:var(--grafite)}
.ep-search input{flex:1;border:0;background:transparent;outline:0;min-width:0}
.ep-body{overflow:auto;padding:4px 10px 10px}
.ep-sec small{display:block;color:var(--grafite);font-weight:600;margin:10px 4px 4px}
.ep-grid{display:grid;grid-template-columns:repeat(9,1fr);gap:1px}
.ep-e{border:0;background:transparent;border-radius:8px;font-size:23px;line-height:1;padding:6px 0}
.ep-e:hover,.ep-e:focus-visible{background:var(--cura-leve)}
.ep-none{padding:24px;text-align:center;color:var(--grafite)}
.rx-who{padding:10px 12px;min-width:220px;display:flex;flex-direction:column;gap:4px}
.who-row{display:flex;justify-content:space-between;align-items:center;gap:14px;border:0;background:transparent;padding:6px 6px;font:inherit;text-align:left;border-radius:8px}
.who-row.mine{cursor:pointer}.who-row.mine:hover{background:var(--alerta-leve)}
.who-row .e{font-size:20px}.who-row small{color:var(--grafite)}

/* ---------- painel lateral ---------- */
.side{background:var(--folha);border-left:1px solid var(--fio);display:flex;flex-direction:column;min-height:0;min-width:0}
.side-body{overflow:auto;flex:1}
.side .panel-head{border-bottom:1px solid var(--fio);font-size:16px;padding:14px}
.s-search{margin:12px 14px}
.s-hit{display:block;width:100%;text-align:left;border:0;background:transparent;padding:10px 18px;border-bottom:1px solid var(--fio)}
.s-hit:hover{background:rgba(23,43,49,.04)}
.s-hit time{display:block;font-size:12px;color:var(--grafite)}
.s-hit mark{background:#f6e9b5;color:inherit;border-radius:3px;padding:0 1px}
.s-hit .t{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.s-hint{padding:28px 20px;text-align:center;color:var(--grafite)}
.ci-top{display:flex;flex-direction:column;align-items:center;gap:6px;padding:26px 18px 18px;text-align:center}
.ci-top h2{font-size:21px;margin-top:10px}
.ci-sec{border-top:8px solid var(--sala);padding:14px 20px;display:flex;flex-direction:column;gap:8px}
.ci-sec h3{margin:0;font-size:13px;color:var(--grafite);font-weight:600;display:flex;justify-content:space-between}
.ci-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}
.ci-th{aspect-ratio:1;border-radius:6px;overflow:hidden;background:var(--sala);display:grid;place-items:center;color:var(--grafite);border:0;padding:0;position:relative}
.ci-th img{width:100%;height:100%;object-fit:cover}
.ci-th .ic{width:28px;height:28px}
.ci-line{display:flex;align-items:center;gap:10px;color:var(--tinta);text-decoration:none;font-size:14px;overflow:hidden}
.ci-line span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ci-act{display:flex;align-items:center;gap:16px;width:100%;border:0;background:transparent;text-align:left;padding:10px 0;font-size:15px}
.ci-act .ic{color:var(--grafite)}

/* ---------- diálogos ---------- */
.dlg{border:0;border-radius:var(--r-l);padding:0;width:min(480px,calc(100% - 28px));background:var(--folha);color:var(--tinta);box-shadow:0 0 0 1px var(--fio-forte),0 24px 60px -20px rgba(23,43,49,.35)}
.dlg::backdrop{background:rgba(23,43,49,.38)}
.dlg form,.dlg .dlg-in{padding:24px;display:flex;flex-direction:column;gap:14px}
.dlg h2{font-size:19px}
.dlg:has(.wide){width:min(640px,calc(100% - 28px))}
.dlg:has(.confirm){width:min(360px,calc(100% - 28px))}
.confirm{align-items:stretch;text-align:center}
.confirm h2{font-size:20px}
.pill{border:1px solid var(--fio-forte);background:var(--folha);border-radius:999px;padding:10px 16px;font-weight:600}
.pill:hover{background:var(--folha-2)}
.pill.danger{color:var(--alerta);border-color:rgba(155,88,72,.45)}
.pill.danger:hover{background:var(--alerta-leve)}
.pill.plain{border:0;color:var(--cura)}
.pill:disabled{opacity:.45;cursor:not-allowed}
.field{display:flex;flex-direction:column;gap:5px;font-weight:600;font-size:13.5px}
.field input,.field select,.field textarea{border:1px solid var(--fio-forte);background:var(--sala);border-radius:var(--r-s);padding:10px 12px;font-weight:400;min-height:42px}
.preview{background:var(--cura-leve);border:1px solid rgba(13,103,93,.18);border-radius:var(--r-m);padding:12px 14px;white-space:pre-wrap;font-size:14px;max-height:120px;overflow:auto;text-align:left}
.dlg-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:4px;flex-wrap:wrap}
.acc-row{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--fio);flex-wrap:wrap}
.acc-row:last-child{border:0}
.acc-row .grow{flex:1 1 220px;min-width:0}
.swatches{display:flex;gap:8px}
.swatch{width:28px;height:28px;border-radius:50%;border:2px solid transparent;background:var(--c)}
.swatch[aria-pressed=true]{border-color:var(--tinta)}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--tinta);color:#fff;padding:10px 18px;border-radius:999px;font-size:14px;z-index:60;max-width:calc(100% - 32px)}
.mini{border:1px solid var(--fio-forte);background:var(--folha);border-radius:var(--r-s);padding:6px 8px;font:inherit;font-size:13px;max-width:150px}
.seg{display:flex;gap:4px;padding:3px;background:var(--sala);border-radius:var(--r-s);border:1px solid var(--fio)}
.seg-b{flex:1;border:0;background:transparent;border-radius:8px;padding:7px 8px;font-weight:600;font-size:13px;color:var(--grafite)}
.seg-b[aria-checked=true]{background:var(--folha);color:var(--tinta);box-shadow:0 0 0 1px var(--fio-forte)}
.linklike{border:0;background:none;padding:0;color:var(--cura);font:inherit;text-decoration:underline;cursor:pointer}
.search{border:1px solid var(--fio-forte);background:var(--sala);border-radius:var(--r-m);padding:10px 14px;font:inherit}
.fwd-list{max-height:300px;overflow:auto;display:flex;flex-direction:column;border:1px solid var(--fio);border-radius:var(--r-m)}
.fwd-row{display:flex;align-items:center;gap:12px;padding:9px 12px;cursor:pointer;border-bottom:1px solid var(--fio)}
.fwd-row:last-child{border:0}.fwd-row:hover{background:var(--sala)}
.fwd-row .grow{flex:1;min-width:0;display:flex;flex-direction:column}.fwd-row b{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fwd-row small{color:var(--grafite)}
.fwd-row input{width:18px;height:18px;accent-color:var(--cura)}
.qr-box{display:grid;place-items:center;min-height:280px;background:var(--folha);border:1px solid var(--fio);border-radius:var(--r-m);padding:12px}
.qr-box img{width:260px;height:260px;image-rendering:pixelated}
.qr-code{display:grid;gap:6px;text-align:center}.qr-code b{font-size:30px;letter-spacing:.18em}
.qr-ok{display:grid;gap:4px;text-align:center;color:var(--cura-escura)}.qr-ok b{font-size:22px}
.qr-steps{margin:0;padding-left:20px}
.inline{display:flex;gap:8px;margin-top:8px}.inline input{flex:1;border:1px solid var(--fio-forte);border-radius:var(--r-s);padding:8px 10px;font:inherit}

/* ---------- responsivo ---------- */
@media(max-width:1380px){
  .app[data-side=open]{grid-template-columns:240px 340px minmax(0,1fr)}
  .side{position:fixed;right:0;top:0;bottom:0;width:min(380px,100%);z-index:20;box-shadow:-12px 0 30px -12px rgba(23,43,49,.35)}
}
@media(max-width:1180px){.app{grid-template-columns:220px 340px minmax(0,1fr)}}
@media(max-width:900px){
  /* celular/tablet estreito: uma coluna por vez (lista OU conversa), altura pelo conteúdo e não por números fixos */
  .app,.app[data-side=open]{display:flex;flex-direction:column;height:100dvh}
  .rail{flex:none;border:0;border-bottom:1px solid var(--fio);padding:10px 12px 6px;gap:6px;overflow:visible}
  .rail .brand small,.rail .fine,.rail-foot{display:none}
  .brand strong{font-size:15px}.brand-mark{width:26px;height:26px;border-width:2px}.brand-mark:after{inset:4px}
  .banner{font-size:12px;padding:6px 10px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
  .banner b{display:inline;margin-right:6px}
  .accounts{flex-direction:row;overflow:auto;gap:6px;flex:none;padding-bottom:4px;scrollbar-width:none}
  .accounts::-webkit-scrollbar{display:none}
  .acc{grid-template-columns:10px auto auto;white-space:nowrap;border:1px solid var(--fio-forte);padding:5px 12px;min-height:38px;border-radius:999px;flex:none}
  .acc-meta{display:none}
  .list,.chat{flex:1;min-height:0;height:auto}
  .list{border:0}
  .app[data-view=list] .chat{display:none}
  .app[data-view=chat] .list,.app[data-view=chat] .rail{display:none}
  .back{display:grid}
  .chat-head{padding:6px 8px 6px 4px}
  .who{gap:10px}
  .who-sub .ph,.who-sub .tag{display:none}
  .msgs{padding:10px 10px 16px}
  .msg{max-width:88%}
  .unread-mark{margin-left:-10px;margin-right:-10px}
  .msgs.selecting .row{margin-left:-10px;margin-right:-10px;padding-right:10px}
  .side{position:fixed;inset:0;width:100%;z-index:30;border:0}
  .composer{padding:6px 8px max(6px,env(safe-area-inset-bottom))}
  .preview-screen .pv-main{padding:8px 12px}.pv-cap{padding:0 12px 8px}.pv-foot{padding:8px 12px max(12px,env(safe-area-inset-bottom))}
  .dlg{max-height:calc(100dvh - 24px);overflow:auto}
  .dlg form,.dlg .dlg-in{padding:18px}
  .fwd-list{max-height:min(300px,32dvh)}
  .preview{max-height:90px}
  .qr-box{min-height:0}.qr-box img{width:min(260px,70vw);height:auto}
  .emojipan{max-height:min(380px,60dvh)}
  .ep-grid{grid-template-columns:repeat(8,1fr)}
  .conv{padding:10px 12px}
  .empty-actions{gap:14px}
  /* sem hover no toque: tudo que aparecia ao passar o mouse fica alcançável */
  .msg-chev,.msg-side{display:none!important} /* toque: tocar na mensagem abre o menu (barra de reações, Reagir, Encaminhar…) */
  .msg{cursor:pointer}
  .who-sub{white-space:normal;line-height:1.3}
  .conv-menu{display:grid}
  .conv:hover .conv-pin{display:inline-block}
  .conv-pin{margin-right:2px}
  input,textarea,select{font-size:16px} /* evita o zoom automático do iOS ao focar */
  .toast{bottom:max(24px,env(safe-area-inset-bottom))}
}
@media (hover:none){
  .msg-chev,.msg-side{display:none!important}.msg{cursor:pointer}.conv-menu{display:grid}.conv:hover .conv-pin{display:inline-block}
}
@media(max-width:380px){
  .ibtn{width:38px;height:38px}
  .msg{max-width:92%}
  .ep-grid{grid-template-columns:repeat(7,1fr)}
  .chip{padding:4px 10px;font-size:13px}
}
@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ---------- visualizador de mídia ---------- */
.viewer{position:fixed;inset:0;z-index:70;background:#0a161b;color:#e8f0ee;display:flex;flex-direction:column;animation:fade .15s ease-out}
@keyframes fade{from{opacity:0}to{opacity:1}}
.vw-top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;flex:none}
.vw-who{display:flex;align-items:center;gap:12px;min-width:0}
.vw-who b{display:block;line-height:1.2}.vw-who small{color:#9db3ad}
.vw-who .avatar{width:44px;height:44px}.vw-who .avatar .face{width:34px;height:34px}
.vw-tools{display:flex;gap:2px;flex:none}
.viewer .ibtn{color:#c9d8d4}.viewer .ibtn:hover{background:rgba(255,255,255,.12);color:#fff}
.vw-stage{position:relative;flex:1;min-height:0;display:grid;place-items:center;overflow:auto;padding:0 64px}
.vw-media{max-width:100%;max-height:100%;object-fit:contain;border-radius:4px;cursor:zoom-in;user-select:none}
img.vw-media.zoom{max-width:none;max-height:none;cursor:zoom-out;width:auto}
video.vw-media{cursor:default;background:#000;max-height:100%}
.vw-nav{position:absolute;top:50%;transform:translateY(-50%);width:44px;height:44px;border-radius:50%;border:0;background:rgba(255,255,255,.12);color:#fff;display:grid;place-items:center;padding:0}
.vw-nav:hover{background:rgba(255,255,255,.22)}
.vw-nav.prev{left:12px}.vw-nav.next{right:12px}
.vw-cap{text-align:center;padding:8px 24px;color:#e8f0ee;white-space:pre-wrap;max-height:84px;overflow:auto;flex:none}
.vw-thumbs{display:flex;gap:6px;justify-content:center;padding:8px 14px max(14px,env(safe-area-inset-bottom));overflow-x:auto;flex:none}
.vw-th{flex:none;width:56px;height:56px;border-radius:6px;border:2px solid transparent;padding:0;background:#1b2b31;color:#9db3ad;display:grid;place-items:center;overflow:hidden;opacity:.65}
.vw-th img{width:100%;height:100%;object-fit:cover}
.vw-th.on{border-color:#6fd3bd;opacity:1}
@media(max-width:900px){
  .vw-stage{padding:0}
  .vw-nav{display:none}
  .vw-top{padding:6px 6px 6px 12px}
  .vw-th{width:46px;height:46px}
}

/* envio instantâneo: relógio enquanto envia, "Não enviada" com ações */
.ticks.sending{color:var(--nevoa)}
.ticks.sending .ic{animation:none}
.row.pending .msg{opacity:.92}
.msg-meta .retry{display:inline-flex;align-items:center;gap:3px;margin-left:6px;padding:2px 6px;border:0;border-radius:6px;background:transparent;color:var(--petroleo,#1f5b5e);font:inherit;font-size:12px;font-weight:600;cursor:pointer;min-height:28px}
.msg-meta .retry:hover{background:rgba(0,0,0,.06)}
.msg-meta .retry:focus-visible{outline:2px solid var(--petroleo,#1f5b5e);outline-offset:1px}
@media (max-width:900px){.msg-meta .retry{min-height:36px;padding:4px 8px}}

/* ---------- login (modo de análise) ---------- */
.login-page{display:grid;place-items:center;min-height:100dvh;padding:24px 16px}
.login{width:min(400px,100%);display:flex;flex-direction:column;gap:20px}
.login-card{background:var(--folha);border-radius:var(--r-l);box-shadow:0 0 0 1px var(--fio-forte),0 24px 60px -30px rgba(23,43,49,.35);padding:28px 24px;display:flex;flex-direction:column;gap:14px}
.login-card h1{font-size:22px}
.login-err{margin:0;color:var(--alerta);background:var(--alerta-leve);border-radius:var(--r-s);padding:8px 12px;font-size:13.5px}
.login-foot{text-align:center}
.login-foot a{color:var(--cura)}

/* ---------- modelos de mensagem ---------- */
.tpl-list{display:flex;flex-direction:column;border:1px solid var(--fio);border-radius:var(--r-m);max-height:280px;overflow:auto}
.tpl-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 10px;padding:10px 12px;border-bottom:1px solid var(--fio);align-items:start}
.tpl-row:last-child{border:0}
.tpl-row b{font-weight:600;overflow-wrap:anywhere}
.tpl-list>.fine{padding:12px}
.tpl-row .tpl-body{grid-column:1/-1;color:var(--grafite);font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}
.tpl-row .tpl-side{display:flex;gap:6px;align-items:center}
.st{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border-radius:6px;padding:2px 7px;white-space:nowrap}
.st.APPROVED{color:var(--cura-escura);background:var(--cura-leve)}
.st.PENDING,.st.IN_APPEAL{color:var(--ambar);background:var(--ambar-leve)}
.st.REJECTED,.st.PAUSED,.st.DISABLED{color:var(--alerta);background:var(--alerta-leve)}
.dlg .tpl-form{display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--fio);padding:14px 0 0}
.tpl-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.field textarea{resize:vertical;min-height:90px;line-height:1.45}
.field small{font-weight:400;color:var(--grafite)}
.es-cta{display:flex;flex-direction:column;gap:8px;background:var(--cura-leve);border:1px solid rgba(13,103,93,.18);border-radius:var(--r-m);padding:14px}
.es-cta .btn{align-self:flex-start}
.user-chip{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12.5px;color:var(--grafite);border-top:1px solid var(--fio);padding-top:10px}
@media (max-width:560px){.tpl-grid{grid-template-columns:1fr}.es-cta .btn{align-self:stretch}}